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Returns & Shipping

Click here if you wish to return your order.

Cost of returns

To encourage conscious shopping your returns are not covered by us. Please use the original packaging and submit your return here. Please ship your return within 7 days after requesting your return, so we can upkeep our stock best.

Please note that due to hygiene earring orders & all sale orders are final.

Return instructions

Please follow these conditions to be eligible for returns:

  1. Item(s) must be in original condition, with all tags attached.
  2. Item(s) must be clean and unworn, we don't accept stains or other forms of damage making the item uneligible for selling.
  3. Item(s) must be returned within 30 days after delivery.
  4. Jewellery must be returned in original pouch without damage.


Please note: keep your tracking code with you until we've processed your return.

Return address

Please send your return order to:

Aeyra
Vermeerstraat 48
3817 DG, Amersfoort
The Netherlands

Shipping

All orders are shipped between 1-3 business days with our PostNL carrier.

For current rates please see below or at the checkout.

Shipping rates

Nederland

Free Shipping above €100
All other orders are shipped at €6,50

Exchanges

Due to limited stock we don't exchange your order. If you wish to receive another size, please return your order and place a new one with the correct size.

Damaged or faulty item(s)

If you have received a damaged or faulty item, please contact us via the contact page or by e-mail. We will contact you to solve the issue. 

Please inform us within 48 hours after receiving the item(s). Faulty items do not include those that have already been worn.

Jewelry warranty

Our jewelry pieces are made from outstanding quality platings that are greatly durable. The gold pieces are made with 3 microns of 18 carat gold and have a steel base to empower them and prevent damaging in wear.

We offer a two year warranty on our jewellery pieces - for you to enjoy without overthinking.